Shipping and Returns - Shop of Hard Knots

Shipping & Returns

If you have any questions, please contact us!

Orders

Processing time

Most items ship within 2 business days. Personalized and made-to-order pieces, including stocking tags, ornaments, and sound wave art, take 3-4 business days to produce before they ship. Because every piece is made by hand, please allow extra time during the holiday season.

Holiday ordering

To receive personalized orders by Christmas, please order by December 10th of the given year. Orders placed after that date may not arrive in time.

Shipping

Carrier

Orders ship within the USPS Rates are calculated at checkout based on weight and destination. You’ll receive a tracking number by email when your order ships.

Local pickup in Princeton, IL is available.

Damaged or lost packages

Please inspect your order when it arrives. If it’s damaged in transit, email me within 7 days with photos of the item and packaging, and I’ll make it right. If tracking shows your package as delivered but you can’t find it, contact me and we’ll sort it out.

Returns

I want you to be happy with your purchase.

Standard (non-personalized) items may be returned within [30] days in unused condition. The buyer pays return shipping unless the item arrived damaged or incorrect.
Personalized, engraved, and custom-made items are made specifically for you and can’t be returned or refunded, except where there’s an error on my part or the item arrives damaged.
Natural variations in wood, such as grain, color, knots, and checking, are part of what makes each piece unique and aren’t grounds for return.
- See Our Materials for more information.

Mistakes on personalized items

Please double-check spelling and details before you submit. If the engraving doesn’t match what you ordered, I’ll remake it. If the error was in the information submitted, I can’t offer a free remake, but I’ll do what I can to help.

Questions

Email: bfisher@shok.store

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bfisher@shok.store.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bfisher@shok.store and send your item to: 946 South Fifth Street, Princeton, IL 61356